FAQ

Do you have a physical store? 
Shiny Notions does not have a physical store. We are web-based but we do vend at craft shows and fairs. Check out the Events page for upcoming event info. 

What is gold-filled?

Gold-filled is made by heat and pressure bonding a thin layer of karat gold to brass (or other base metal) core. The value of gold-filled is much greater than gold-plated because gold-filled has an actual layer of karat gold, not just a microscopic film, as is the case with gold-plated items. Gold-filled is tarnish resistant and will not flake off. Gold-filled allows us to enjoy gold at a more affordable value and with proper care, lasting almost or even just as long as solid gold jewelry.

We use 14/20 gold-filled. Which means material is made with 14-karat gold, and the gold represents 1/20th (or 5%) of the total weight of the material.

 How do I care for my jewelry?

Keep your jewelry in a clean dry place when not wearing. Storing them properly, without them touching/ jumbling will prevent scratches. Silver jewelry may tarnish, so keep in tarnish resistant jewelry pouch/ box or air tight container.

Jewelry with gemstones should be kept away from too much sunlight, excessive heat and extreme temperature changes. Occasionally have a professional check to make sure stones aren’t loose.

When traveling, protect your jewelry pieces from scratches or other impact damage by padding it in a separate box or case.

 Avoid exposure to lotions or and chemicals.

To clean: mix a small amount of soap or mild dish detergent with warm water in a bowl and use a soft toothbrush to gently scrub the jewelry. Rinse and dry thoroughly with a soft lint free cloth.

Use a jewelry polishing cloth to keep jewelry shiny.

Is there sales tax?

Sales tax is applied to all orders shipping to California

 How does a custom order work?

-If you have something in mind, I will work with you to make it come to life.

-Custom orders may take 1-12 weeks depending on the work.

-Minimum deposit of 30% of total cost of item is required to begin actual production. Deposit is not refundable once production is started.

*Custom orders can not be returned

*Keep in mind I will not copy other artists’/ brand’s designs

 Can I set up a payment plan?

If you see an item you want but can’t pay for it all at once, payment plans can be arranged for weekly or monthly payments. First initial payment will keep the item on hold for you. Item will be sent to you after final payment is made.

 I also accept PayPal. PayPal has Paypal Credit which is a financing option. Paypal Credit offersno interest on purchases of $99 or more if paid in full in 6 months. With This payment option, you will receive the item once it is ready. See PayPal for more information: https://www.paypal.com/us/webapps/mpp/paypal-credit

Policies 

Shipping Policy

Processing time:

The time needed to prepare an order for shipping varies upon the item. For details, see individual items.

 Estimated shipping times:

North America: 2-5 business days

I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

 Customs and import taxes:

Buyers are responsible for any customs and import taxes that may apply. Shiny Notions is not responsible for delays due to customs.

 Returns & Exchanges:

I gladly accept returns and exchanges

Contact me within 7 days of delivery

Ship items back within 14 days of delivery

* Exchanges is not acceptable for custom orders but if you have an issue please let me know

 Conditions of return:

Item must not be worn or damaged

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.